Shipping policy

Shipping Policy

Order Processing & Fulfillment

All City Roots Co. products are made to order and fulfilled by our partner Printful. Please allow 2–5 business days for order processing before shipment.

Shipping Times

  • U.S. orders typically arrive within 7–14 business days after fulfillment.

  • International orders may take longer depending on customs and local postal services.

  • Please note: Shipping times are estimates and may be affected by holidays, weather, or carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout and displayed before you complete your purchase.

  • We may occasionally offer free shipping promotions, which will be clearly noted on our site.

Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package.

Important Notes

  • Printful fulfills each order on demand, so items in the same order may arrive separately.

  • City Roots Co. is not responsible for delays caused by carriers or customs.

  • If an item arrives damaged or incorrect, please initiate a return through your account at cityrootsco.com/account or contact us at amspessard@gmail.com